Refund policy

Returns and refunds

To contact Trinket&Mischief about a cancellation, return or problem with your order, email TrinketMischief2027@gmail.com with your order number.

Changing your mind

For eligible online purchases, you can cancel before delivery or within 14 days after receiving your goods without giving a reason. Where goods from one order arrive separately, the cancellation period starts when you receive the last item. Tell us clearly by email that you wish to cancel. You then have a further 14 days to send the goods back.

You are responsible for the direct cost of return postage for change-of-mind returns. We recommend keeping proof of postage. Please package the goods securely and include your order number. You may inspect items as you would in a shop. We may deduct an amount for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where permitted by law.

Send change-of-mind returns to:

Trinket&Mischief
Basement Flat
90 Christchurch Street
Ipswich
IP4 2DE
United Kingdom

Emailing us first helps us identify your return, but your statutory cancellation right does not depend on our approval.

Faulty, damaged or incorrect goods

If an item is faulty, damaged, incorrect or not as described, contact us so we can resolve the issue. Where possible, include photos to help us investigate, but this does not limit your statutory rights. We do not require you to return faulty, damaged or incorrect items. We will provide an appropriate refund, repair or replacement in accordance with your legal rights, without charging you return postage.

Under UK consumer law, you normally have a short-term right to reject faulty goods within 30 days of delivery. After that period, you may still have rights to a repair, replacement or refund, depending on the circumstances. These rights are separate from the change-of-mind cancellation period.

Refunds

For eligible cancellations, we refund the purchase price and the cost of our standard outbound delivery. Any extra amount paid for a more expensive delivery option is not refundable under the statutory cancellation right. Our standard UK delivery is free.

We issue cancellation refunds within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If we agree that no return is needed, we issue the refund within 14 days of being informed of your cancellation. Refunds are made using the original payment method unless you expressly agree otherwise, with no refund fee. Your payment provider may take additional time to display the credit.

For an agreed statutory refund for faulty goods, we refund without undue delay and within 14 days of agreeing that you are entitled to a refund.

Your legal rights

This policy does not restrict your statutory rights under applicable UK consumer law.